Responsible Gambling Policy

We take safer gambling seriously. At Lolajack we aim to make sure play remains fun and under control by offering clear tools, practical advice and access to support. We encourage players to set limits that suit their circumstances and to contact us if gambling stops being enjoyable.

Player protection principles

Our approach is built on keeping play safe, fair and transparent. We provide straightforward information about account controls, encourage responsible decision-making, and carry out checks to reduce risk. We work to prevent underage play and to identify signs of harm early so we can offer help or restrict access where necessary.

Activity-control tools

We offer a set of on-site tools so you can manage how you play. These controls are available in your account area and can be applied at any time.

Deposit limits

Set daily, weekly or monthly deposit limits to control how much you add to your account. Limits are adjustable but changes may take up to 24 hours to take effect to prevent impulsive increases.

Loss limits

You can apply loss limits to cap net losses over a chosen period. These limits help keep spending predictable and are reviewed in the account settings.

Time limits and breaks

Use session timers and reality checks to remind you of time spent playing. You can also set time-outs or short account breaks from 24 hours up to several weeks to step away and reassess.

Account breaks and temporary locks

If you need an immediate pause, request a temporary lock via your account or contact support. Temporary locks block deposits and promotional offers while the restriction is active.

Self-exclusion

If you feel you need a longer break, self-exclusion lets you close access for a set period. Self-exclusion can be applied for months or years and will stop logins, deposits and marketing contact. Contact our support team to arrange a formal exclusion and to discuss next steps for account reactivation at the end of the period.

Recognising problem gambling

Early signs include spending more than intended, borrowing to gamble, neglecting commitments, chasing losses, or feeling anxious about gambling. If you notice these changes in yourself or someone close to you, consider using limits or seeking support.

Tips for maintaining control

Set and stick to deposit and time limits, only gamble with money you can afford to lose, avoid chasing losses, and take regular breaks. Keep a record of play and review it regularly to spot any changes in behaviour.

Professional help and support organisations

If you need further help, speak to a friend, your GP or contact specialist organisations such as GamCare, Gambling Therapy or Gamblers Anonymous. These services offer free, confidential advice and practical tools for managing gambling-related concerns. If you want us to assist in finding support, our team is ready to help guide you through the options.