Need Help? Contact Us

Need a hand? Lolajack support is available to help with questions, account-related issues, technical concerns, or general feedback. Our team assists with registration, deposits and withdrawals, KYC queries and bonus enquiries, and will guide you through responsible-gambling tools and self-exclusion if required. Contact us via live chat, email or phone for quick help; for specialist matters we’ll route you to payments, VIP or security teams, or arrange a callback when needed.

Department	Contact
Customer support	[email protected] (live chat, typically immediate; email response within 24 hours)
General enquiries	[email protected] (general account and site enquiries; response within 48 hours)
Affiliate enquiries	[email protected] (partnerships and media)
Phone	+44 20 7946 0821 (Mon-Fri, 09:00-18:00; emergency cover out of hours)
Working hours	Mon-Fri, 09:00-18:00 (limited cover at weekends by email)

Support via Email

Email is the preferred contact method for detailed requests, account-related issues or cases that require explanations or supporting documents. Please send messages to [email protected] with a clear subject line and include up-to-date contact details and any relevant attachments. Providing full account information and concise descriptions helps us process requests faster and avoids unnecessary delays.

Contact Form

Name

<label for="email" style="font-size:14px;color:#222;">Email</label><input id="email" name="email" type="email" required placeholder="[email protected]" style="padding:10px;border:1px solid #ccc;border-radius:4px;font-size:14px;"/><label for="message" style="font-size:14px;color:#222;">Message</label><textarea id="message" name="message" rows="6" required placeholder="How can we help you today?" style="padding:10px;border:1px solid #ccc;border-radius:4px;font-size:14px;resize:vertical;"></textarea><button type="submit" style="margin-top:6px;padding:10px 14px;background:#0b6bff;color:#fff;border:none;border-radius:4px;font-size:15px;cursor:pointer;">  Send message</button>

Response Time

Our support team aims to reply to most enquiries within one business day. Simple requests are usually handled promptly via live chat or email, while more complex cases like account investigations, KYC checks or payment disputes can take longer depending on their nature. We’ll keep you updated and provide an estimated timeframe if your issue requires additional review.

Feedback

We’d love to hear your feedback, suggestions or ideas to improve the site. Please send notes about games, promotions, payments or UX and our team will review them carefully and feed them into product updates. Use live chat or email us at [email protected]. Your input helps us shape a better, safer and more enjoyable experience for all players.